PURPOSES SPECIFIC TO THE POSITION

Provides a wide range of support to the Customer Service Department.

RELATIONSHIPS

• Reports to Manager, Customer Support.
• Directs – none.
• Cooperates or coordinates with all persons both within and outside the cooperative as deemed necessary to carry out the responsibilities of the position.

RESPONSIBILITIES AND DUTIES

• Receives, issues appropriate receipt for, and deposits monies received by the cooperative and prepares and reconciles reports of such receipts and deposits.
• Effectively communicates with the public via telephone, in person, and electronic means.
• Accepts applications for membership and electric service, initiates action on consumer connect, reconnect, and disconnect orders, and explains requirements, rules, regulations and applicable policies to persons so involved.
• Performs scanning, filing, and navigates the Cooperative's systems to process service orders and other tasks.
• Assists with preparing and updating various reports, agendas, notes, etc.
• Safely operates Cooperative vehicles to run errands and perform other tasks.
• Requires ability and willingness to work in an administrative environment, typically sitting at a desk and operating typical office equipment. Requires ability and willingness to lift/manipulate light loads frequently and assist with medium loads occasionally.
• Exercises highest degree of confidentiality regarding all Cooperative, member, and employee information.
• Performs other duties as requested or required by the position.